# Dimensioning system in operation: what matters after installation

*Measuring quality, updates, service and operation*

What a dimensioning system has to deliver day to day: measuring quality, software updates, remote maintenance and operation in shift work, and how MetriXFreight covers this with the subscription.

Canonical: https://metrilus.com/en/knowledge/dimensioning-system-in-operation

Alternate (de): https://metrilus.com/de/wissen/volumenmesssystem-im-betrieb

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When you choose a dimensioning system, measuring range, accuracy and costs count. Whether it
proves itself shows afterwards: in shift work, over years, with new labels, new employees and
changed processes.

This page shows what to look for in operation and how MetriXFreight handles it.
MetriXFreight costs a one-off amount for hardware and installation and runs with an active
subscription for software and service.

## Keep an eye on measuring quality

*Measuring quality*

A dimensioning system measures only as well as it is calibrated. So ask who monitors the measuring quality and how you can tell that recalibration is needed.

With MetriXFreight, continuous monitoring of the measuring quality is part of the subscription. If the system detects a deviation, you get a recalibration notice.

## Solve new requirements in software

*Updates*

Requirements change in day-to-day work: a customer brings a new label, a new billing rule is added. It helps when this can be solved in software instead of with new hardware.

We keep developing MetriXFreight: the evaluation of the point clouds as well as calibration and operation. Through the subscription, every improvement reaches your systems as an update.

## Resolve faults remotely

*Service*

If the dimensioning system stops, freight handling stalls. So ask how faults are fixed and how often a technician has to come on site.

Remote maintenance is standard on every MetriXFreight system. Predictive maintenance reports anomalies, often before they disrupt operations. If something does happen, we resolve it remotely, or your team fixes it itself. We expect at most 0.3 on-site service visits per million measurements.

## Operation without long training

*Operation*

Logistics is shift work. Teams change, and not everyone speaks the same language. A dimensioning system should therefore work without long training and must not slow the process down.

With MetriXFreight a short briefing is enough. Operation takes just a few steps at the system.

## Questions for operation

These questions help you compare offers for a dimensioning system:

- Who monitors the measuring quality, and how do you find out that recalibration is needed?
- How do new features and fixes reach the system?
- Is there remote maintenance, and how quickly does support respond?
- How often is an on-site visit needed?
- How long does it take to train new employees?
- Which running costs arise, and what do they include?

The criteria for choosing a system are listed under
[Choose a dimensioning system](/en/knowledge/choose-a-dimensioning-system). What pays off with
your own figures is shown by the [payback calculator](/en/knowledge/dimensioning-system-roi).